Frequently Asked Questions

1. What types of cleaning services do you offer?
   Explanation of available services, such as deep cleaning, regular cleaning, office cleaning, etc.
2. What does the cleaning service include?
   Details of areas or tasks included in the service, like bathrooms, kitchen, windows, floors, etc.
3. How long does the cleaning service take?
   Approximate duration of services based on the home’s size and type of cleaning.
4. How is the service cost calculated?
   Explanation of pricing structure: whether it’s by the hour, by area, by service type, or by the number of required cleaners.
5. Is a preliminary assessment visit required?
   Information on whether an initial visit is needed to evaluate the space and provide an accurate quote.
6. Do you bring your own cleaning products and tools?
   Explain if the service includes cleaning supplies and equipment or if the client needs to provide them.
7. What types of cleaning products do you use?
   Information on whether eco-friendly, hypoallergenic products, or specific brands are used.
8. What safety and hygiene protocols do you follow?
   Include COVID-19 protocols, the use of gloves, masks, and cleaning of equipment.
9. Is it necessary for the client to be home during the service?
   Explanation of whether the client needs to be present or if they can securely leave keys.
10. How is the booking and payment process handled?
    Explanation of how to book, accepted payment methods, and cancellation policies.
11. Do you offer guarantees or refunds if I’m not satisfied?
    Detail any satisfaction guarantee policies or whether a free follow-up cleaning is provided if the client is unsatisfied.
12. What happens if something is damaged during the cleaning?
    Explanation of coverage in case of damage and whether liability insurance is provided.
13. Can I reschedule a booked cleaning service?
    Information on rescheduling policies and whether there’s a rescheduling fee.
14. Do you offer recurring services?
    Explanation of options for subscription or regularly scheduled cleanings (weekly, biweekly, monthly).
15. How should I prepare my home before the cleaning service?
    Tips on how to prepare the home to facilitate cleaning, like picking up personal items or removing fragile decorations.